An Open Association of Landscape and Horticulture Industries

Customer Charter

Landscaping and Garden - voluntary customer Charter.

Here at [add your business name here] we aim to deliver a service that meets with your complete satisfaction.

We know how important it is to you that the goods and services that we say we can supply are delivered with the greatest of skill and expertise from management level right through to all operatives who work on our behalf.

Whilst it can never be 100% guaranteed that problems will never be encountered, we hope to demonstrate that we have the ability and the will to work with you to ensure you are provided with the best quality and service at all times.

With this in mind [add your business name here] have adopted this voluntary Customer Charter and commit to delivering on our promise.

You can be assured that we have the necessary landscaping skills and experience to meet your requirements.

We are committed to continuously seek improvement in all aspects of our business and we are actively involved in the training and development of our staff.

Our voluntary Charter requires us to aspire to the following:

* Continued self assessment and ongoing training were practicable. Maintaining proper records and accounts and staying up to date with current legislation, health and safety and delivering best practise at all times.

* Declare to any potential customer the length of time we have been trading and provide, if required, up to 5 customer references and allow inspection of at least one previous project.

* Put in place and maintain all the necessary insurance covers including public and employers liability

This voluntary Charter also requires that, in the unlikely event of any dispute involving price or workmanship that [add your business name here] shall agree to have their work inspected by any independent person or persons who are satisfactorily qualified in Landscaping or Horticulture relevant to the activity that has been carried out.

Signed.............
Date.................

Download a copy of the voluntary customer charter

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Attachments:

Landscaping and Garden related voluntary customer Charter.doc, 21 KB

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Replies to This Discussion

Permalink Reply by John www.acegardenservices.co.uk on October 31, 2009 at 17:53

Hi Phil,
I assume that we copy and paste this, and then add our business name. Are you then going to have a section with this Charter, and the business names that have signed to it, - or something else ?

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Permalink Reply by Phil Voice on October 31, 2009 at 18:10

Hi John

This is a voluntary charter - you can utilise the template as is or edit it to suit your needs. It is just another layer of transparency and trust to put your potential clients at ease.

If it were me I would download the Green Tick and put a little bit of text about the charter so that a client could click through and read it before engaging you.

I would then send a copy as part of my supporting information.

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Permalink Reply by John www.acegardenservices.co.uk on October 31, 2009 at 19:00

Yes, I like the idea of that.
What green tick are we having, or doesn't it matter on our websites? - I guess uniformality can easily be achieved with a few correcting clicks when the green tick is chosen.
(That must be the first time that, that sentence has ever been typed)

Philip Voice said:

Hi John

This is a voluntary charter - you can utilise the template as is or edit it to suit your needs. It is just another layer of transparency and trust to put your potential clients at ease.

If it were me I would download the Green Tick and put a little bit of text about the charter so that a client could click through and read it before engaging you.

I would then send a copy as part of my supporting information.

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Permalink Reply by Phil Voice on January 30, 2010 at 10:03

Here are three examples (that I know of) of members using the LJN Customer Charter on their website/literature.

Andy Lonsdale - Lonsdale Landscapes Customer Charter

Kerrie John - The Garden Design Co Customer Charter - click on link at the base of the page.

Andy Westacott - Westacott Gardens Customer Charter - Andy has created a page called the Customer Confidence Pack.

Have you adopted the LJN customer charter or a variation of it? Please let me know.

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Permalink Reply by Nicky @ GardenImprovements.com on February 1, 2010 at 22:15

That's me put mine up now - it's a good idea Phil!

http://gardenimprovements.com/wordpress/index.php/2010/02/01/volunt...

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Permalink Reply by Phil Voice on February 2, 2010 at 8:58

Thanks for the update Nicky...Gary Rees-Keeble has also informed me that Affinity Landscapes has adopted the Customer Charter too.

I think that this is one of the most powerful client/business documents one can have in the paperwork armoury.