"Customer service really extends to most areas of your business, not just the way you communicate with your clients. I tend to think of it more as 'customer experience' since it's usually impossible for a customer to pick one aspect of…"
"Perhaps this is the reason that I get so much referral work. I did various NVQ L2/3 in customer service and hospitality. Which all came from working in McDonalds and another small independent food business.
Without a customer your business is…"