About the Landscape Juice Network

Founded in 2008. The Landscape Juice Network (LJN) is the largest and fastest growing professional landscaping and horticultural association in the United Kingdom.

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PRO
Since the birth of the Landscape Juice network, it has never failed to impress upon me how knowledgeable our members are when it comes to talking about products, techniques, machinery and skills within the niche areas of business they (you) operate in.

We are gradually seeing signs of a shift - with Landscape Juice leading the changes - in how manufacturers and product suppliers are approaching their markets and I feel many individuals and companies are now in a position where they cannot ignore the thousands and thousands of one-man-band practitioners and small businesses any longer.

I wrote an article last night about the importance of the practitioner in the buying process and put forward the suggestion that it's the end user who really makes the decision when it comes to what product or machine is best for the job.

Indeed, there are two examples of how large companies are engaging at practitioner level right here on the network.

Les Malin is getting stuck right in to the thick of things and talking with Etesia owners and potential buyers on the forum and in the Etesia group and Chris Frankland of Marshalls updated us yesterday on progress with their brush-in jointing mix.

Les told me in an email:

Les Malin, general manager of Etesia UK, told me in an email today:

"We like most manufacturers in the professional sector are guilty of concentrating our efforts on dealers who service the local authorities and multi national companies, and forget that there are probably more one-man-bands and smaller operators out there who probably buy more machines collectively than the council sector.

But more importantly these people are using their own money and working the machines themselves and therefore should command equal if not better service."

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  • PRO

    "I can't agree about the product, the practitioner then merely becomes the tool to install the product, albeit professionally, it is the designer/client who chooses the product."

     

    Don't you listen to your employees/sub-contractors' feed back information about products, tools and equipment when they return from site?

  • PRO
    I would also suggest that in many many cases, a designer has never installed or extensively handled a material whereby they are able to establish its personality, strengths and foibles and they are only in a position to specify because of the feedback from installers and users.
  • PRO

    I'd love Stihl to join LJN.

     

    We've tried to get them to come to Creating Landscapes but it's - as it is with a lot of the bigger machinery and product cos - as though they've thrown a firewall around their organisation.

     

     

  • PRO

    Perhaps the power to get Stihl to join lies with us - the LJN members and end-users of their products ?

     

    With the right contact/email details a large number of Stihl end users/LJN members could email and provide an "open" invite for Stihl to join us here on LJN.

     

    Any responses or lack or response could then be posted for all to see on LJN and all on the WWW (including Stihl's HQ).

     

    For Etesia, I simply put a short, well reasoned email to Les. He responded within hours to me and joined LJN shortly afterwards. The rest, as they say, is history. The benefits where immediate thank's to Les's colleague - Neil.

     

    So, more power to Etesia. Clearly a forward thinking company who wish to engage with the 000's of small businesses that use their products and realise how powerful such forums can be to company's future and image.

     

    Having just spent a bomb on new Stihl kit and machinery repairs I think I, like many others, deserve to see Stihl here on LJN.....

     

     

    Now...where is Stihl UK's Managing Director's Email address .......:-)

  • PRO
    Contact Us http://www.stihl.co.uk/
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    If you would like to know more about our extensive range of outdoor power tools, accessories, our company, our network of servicing dealers or anything else we can help you with, please get in touch.

    To avoid disappointment please note we do not sell direct to the public from our Camberley office. For all sales related enquiries please contact your local authorised STIHL dealer.
    spacer.gif
    Company Name: ANDREAS STIHL Ltd.
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    Postal Address: STIHL House
    Stanhope Road
    Camberley
    Surrey
    GU15 3YT
    UK
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    Telephone Number: 01276 20202
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    Fax Number: 01276 670510
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    E-mail: custservices@stihl.co.uk
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    Directions:  
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    By car - From the M3 leave at Junction 4 and take the A331 Blackwater Valley Road northbound towards Sandhurst. After about 1 mile turn right at the third set of traffic lights into Stanhope Road. STIHL is on the right.

    Parking - Visitor parking is available on-site.

    By train - STIHL is about 1/2 mile to the south-east of Blackwater Station via London Road and Blackwater Valley Road, Camberley Station is a 1.5 mile taxi ride to the east of STIHL.

    Click here to view a map of our location.

    Please note: For publication purposes please use our Freephone No. 0800 137574.

    ANDREAS STIHL LIMITED is a company registered in England with a company number: 1376302.

    Registered office address:
    STIHL House
    Stanhope Road
    Camberley
    Surrey
    GU15 3YT

    VAT number: GB296317137.

    Stihl's WEEE producer number is WEE/FK0044SY. This means that Stihl is a registered producer under the UK Waste Electrical and Electronic Equipment Regulations 2007.
  • I have twice made recommendations to them Phil via Email, may just pop round and knock on their door and ask to see their marketing manager.
  • PRO

    Nice one Graeme:)

  • PRO

    New thread:

     

    http://www.landscapejuicenetwork.com/forum/topics/who-would-value-s... 

     

    has been created to take the Stihl discussion further

  • Completely agree Gary.

    One other point worth noting is that the companies that supply us also directly sell to our customers - I have plenty of customers with their own equipment that is often better than mine (well, they do tend to be a lot wealthier than me!). And these customers often ask for my recommendations on equipment to buy, as I use the stuff every day. Yesterday, for example, I was asked to recommend a ride-on, collecting mower for use on 4 acres of grass. So I am acting as an unofficial salesman for £000s worth of kit, as well as being an end-user myself. Companies really must bear this mind too when considering how they interact with us professional users of their products.


    Gary @ Acer Paving & Landscaping said:

    After 15 years in site management I fully agree with your analysis Karl. I don't see however how this relates to Phil's discussion.

    Unless I've got this completely wrong, he was referring to products & machinery used by the thousands of "small" businesses within our industry rather than the distributors/merchants or in your example, large construction projects where the focus has historically been focussed.

    Etesia and Marshall's involvement in LJN has nothing to do with the structure you set out I believe.

    The SME's within our industry are a massive resource that suppliers are fools to ignore, I am switching to Marshall's block paving products for instance and my clients will be using them on my reccomendation and not anyone elses. The merchant has no part in that decision !

     

  • totally agree about acting as an unofficial salesman, - I get asked for recommendations day in, day out. I ONLY recommend things that I have used and liked, -

    Liked being the operative word, as that doesn't mean, - worked first time for me, - it often means, - received enough customer service to see where any problems I had with the product were so that I could use it.

    The way to get me to NEVER recommend something again, is to give me poor customer service.

    In the case of Stihl, - I don't go back to the distributer I got my tools from, - he looked down at me, - a women buying hundreds of pounds worth of equipment, and only reluctantly showed me how to work them, and told me to try harder when I couldn't get the starter cord to work. (ignoring the fact that my arms weren't long enough to pull the cord out all the way!)

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