It was a good two years ago that we first met Dennis, I'm calling him that to protect his privacy we all know that isn't his real name but the rest is real.
Age Concern called me to say that they were concerned about a gentleman who had been a council groundsman till ill health forced early retirement aged 60, they felt he needed some support.
I visited Dennis in his tiny rented flat, it took him some time to open the door due to the mountain of unopened post that lay behind it. Dennis told me that since retiring he had struggled to live off of his small works pension and so had started up in self employment but after three years he could go on no longer and had simply lived off of his savings.
It was clear immediately that there was much work that could be done but that most of the information that I needed was in that pile of unopened post and so we chatted and as he relaxed a bit I asked if I could throw away his junk mail,this he allowed me to do. Over two subsequent visits we opened white envelopes and then we opened brown envelopes and finally all became clear:
Our immediate actions were
The outcomes of this case were
Dennis has a tenancy support worker now who helps him keep on top of things but we still visit from time to time. During the course of working with Dennis we visited him 18 times, we sent and received 60 letters on his behalf, had 18 email exchanges and made and received 86 phone calls.
Thank you for reading this, I appreciate that it is long. I write it not to brag but to try to give a better understanding of what we do, no case is the same, all clients are individuals but I hope this gives a sense of what we are about. If you know someone who may need our help please do not hesitate to contact us.
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