What would you do with this customer!!

2 weeks ago i had a new customer phone me wanting a fence (a wall had been demolished 18mths ago),i told him over the phone i could get him in mid september,not go enough he wanted it earlier so i jigged people about and found a spot mid august,then he tells me that the courts had not sent a letter to let him put the fence up (boundary dispute),gave him till thursday to give me the ok heard nothing so told him the date had gone and squeezed him in mid september(booked up till nov now),"oh that's a month away can i think about it and i'll get back to you monday/tuesday,i might find somebody else"

I must have mug written on my head 

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Permalink Reply by Sue/Bayleaf's Traditional on August 4, 2012 at 20:57

There are words to describe people like that, but I'm too much of a lady to put them on this forum, just be thankful that you didn't agree to do the job in August this one could have been a nightmare!

Sue


PRO MemberPermalink Reply by Gary RK on August 4, 2012 at 21:16

mmhhh .....on this occasion me thinks : Discretion is the better part of valour ....

Move on to the next (profitable) customer.....


PRO MemberPermalink Reply by Brian www.mibservices.co.uk on August 4, 2012 at 21:34
You will get this regularly Tony. You have done the right thing. Customers like this will always be trouble. As Gary says above, next customer please !
Permalink Reply by Busy Bee Garden Services Limited on August 5, 2012 at 6:10

I think I might find my diary was booked out whenever he wanted the work done, I'm sure we have all come across this type of customer, we try to help but sometimes people don't help themselves...


PRO MemberPermalink Reply by Boyd Carswell on August 5, 2012 at 14:26

I agree with the others move on to the next customer as he sounds like a pain in the #####; but the bigger problem may be the dispute over the fence, you may get caught in the middle of the trouble with whoever it is with; do you want them chirping in your ear complaining about everything that you are doing, time you are starting etc

Permalink Reply by Craig Downey on August 5, 2012 at 23:57
If you have got other work, move on tell him your booked in and don't want the job lol
Permalink Reply by Colin Hunt on August 6, 2012 at 0:06

WALK!!

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