
I welcome your own ideas but to get things started:
Do you think we market ourselves correctly ?
Is our customer care as good as other professions ?
Have you ever thought of "borrowing" an idea you've witnessed elsewhere in business?
Examlple:
I book my car in for a service.
They confirm the booking by text the day before.
They offer a lift to work or courtesy car.
They call a few days later to ask for feedback on the service we received.
Obviously all this is not all necessarily applicable but can we learn from this ?
Please think of a service you have received recently and thought, "we should do that!".
Tags: carendscaping, customer, design, designer, garden, gardening, laservice, learn, lessons
Permalink Reply by Daniel Gillings @ DC inc on February 18, 2011 at 22:46
Permalink Reply by Paramount Plants and Gardens on February 19, 2011 at 8:24 In reply to Daniel Gillings (re the mechanic who brought along his mobile credit card machine to take HUGE payment via card) we use a mobile machine we purchased from www.123send.net and have found the machine is excellent either for plant sales around our nursery site, for deliveries of plants to customers (rather than taking the risk of credit card payment over the phone) or when we have finished a landscaping job. I think you can choose from O2 or T-mobile networks - we use O2. It has become an invaluable tool of the business. Karen

Karen - can you enlarge on how you found using these machines ?
What's the typical upfront payment ?
Are you on a min contract ?
How much do you pay for the machine hire ?
What are processing fees - are they in tiers or is it a flat rate ?
Once you get back the Auth code are you fully covered for that amount ?
Any usage issues or other points ?
This is something that I'd like to see in use for us this year. Processing cheques is time consuming and expensive.
Paramount Plants said:
In reply to Daniel Gillings (re the mechanic who brought along his mobile credit card machine to take HUGE payment via card) we use a mobile machine we purchased from www.123send.net and have found the machine is excellent either for plant sales around our nursery site, for deliveries of plants to customers (rather than taking the risk of credit card payment over the phone) or when we have finished a landscaping job. I think you can choose from O2 or T-mobile networks - we use O2. It has become an invaluable tool of the business. Karen

Here's the case study I was sent for using Text messages in a Lawn Care Franchise:
http://www.text-connect.co.uk/cs_text_message_appointment_reminder.php
Lawn lover said:
This text the day before sounds a superb idea
They will then leave the gate unlocked.
Clear dog muck prior to visit.
Have your cheque ready.
Leave you a extras list if they are not going to be in.
The list goes on.
However how does one set it up?
This discussion started on what can we do in relationship to a car service depot.
Charge like them! if only,My wifes 1 yr old Ford Fiesta 7.500 miles first service £150.00 + parts+Vat its an oil change & check fluids done by the apprentice time to carry this service out 40 minutes.
Permalink Reply by Paramount Plants and Gardens on February 19, 2011 at 19:31 Karen - can you enlarge on how you found using these machines ?
What's the typical upfront payment ?
Are you on a min contract ?
How much do you pay for the machine hire ?
What are processing fees - are they in tiers or is it a flat rate ?
Once you get back the Auth code are you fully covered for that amount ?
Any usage issues or other points ?
This is something that I'd like to see in use for us this year. Processing cheques is time consuming and expensive.
Paramount Plants said:In reply to Daniel Gillings (re the mechanic who brought along his mobile credit card machine to take HUGE payment via card) we use a mobile machine we purchased from www.123send.net and have found the machine is excellent either for plant sales around our nursery site, for deliveries of plants to customers (rather than taking the risk of credit card payment over the phone) or when we have finished a landscaping job. I think you can choose from O2 or T-mobile networks - we use O2. It has become an invaluable tool of the business. Karen
Permalink Reply by Paramount Plants and Gardens on February 19, 2011 at 19:31 © 2013 Landscape Juice ® Limited - Registered in England 08356644
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