Rolawn quality

Has anyone experienced a drop in quality with Rolawn Medallion turf recently?  Just wondering if the wet weather in Yorkshire is causing problems. 

We had to get a second batch this week which is clearly nothing like the quality of the first. The local distributors are saying all batches are coming in like that.

Any similar experiences?

 

 

 

 

 

 

Tags: complaint, of, quality, rolawn, turf

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Permalink Reply by Sam Whitworth on July 19, 2012 at 0:35
Hi Jill,
I have just had this discussion with a designer we do work for. Yes definitely the standard seems to have dropped. Having said that I don't envy any turf growers cutting in this weather. Brown patches? The extra cost of Rolawn turf should mean these problems do not occur.
Permalink Reply by Ayegardening Ltd - Aye and Susan on July 19, 2012 at 7:57
Yes!! We have noticed a significant drop in quality - so much so that we have changed supplier and are giving Q lawn a go.
Rolawn's turf is being cut thinner, has plastic mesh in to keep it together and doesn't look thick and lush anymore.
Permalink Reply by Jill Crooks on July 19, 2012 at 19:58

Thanks for the feedback Sam, Aye and Susan.  I hadn't appreciated the other changes being made to Rolawn.

Would be interested to hear how Q lawn compares.

Cheers

Permalink Reply by ian wright on July 21, 2012 at 11:41

I no longer use Rolawn after I had a bad experience with "sod death" which occurs when the turf gets overheated in the lorries. It looks fine when laying but soon dies. Rolawn refused to accept any responsibility but the supplier told me it had happened before and Rolawn always deny responsibility

Permalink Reply by Ayegardening Ltd - Aye and Susan on July 21, 2012 at 20:41

Will let you know Jill :)


PRO MemberPermalink Reply by Phil Voice on August 2, 2012 at 19:36

I thought you'd like to know I contacted Rolawn because I believe in the right of reply and I never want LJN to be seen as just a place to criticise.

I know Rolawn are monitoring this thread but I'm disappointed they haven't bothered to respond. 

Do we take it that Rolawn take this thread as unacceptable criticism, they don't care or the are so smug it doesn't matter?

Permalink Reply by Andy Westacott on August 2, 2012 at 20:57

I had a similar experience a good year or so ago. Had a large turfing job, used Rolawn as I always did back then and the quality was very poor, noticeably thinner than normal.

So I switched, found a couple of local good suppliers on and haven't gone back since.


PRO MemberPermalink Reply by Phil Voice on August 2, 2012 at 21:20

Robert has also added a thread:What's happened to Rolawn? http://www.landscapejuicenetwork.com/forum/topics/what-has-happend-... 


PRO MemberPermalink Reply by Paul McNulty on August 2, 2012 at 21:34

Hi Phil,


I think we have to be fair to Rolawn here, and not expect them to reply instantly to forum threads. We do forget that large companies can't give what is, legally, a written reply to comments that might involve claims for refunds etc.

That said, my local supplier doesn't use them. Is it Rolawn that has the awful netting under it, that catches in the strimmer when edging it?

Permalink Reply by Robert Cottrell on August 3, 2012 at 19:59

Jill this is what we picked up from Rolawn 1  out of 50 rolls laid on  a 300 square meter load were what Rolawn use to be. 
 
Jill Crooks said:

Thanks for the feedback Sam, Aye and Susan.  I hadn't appreciated the other changes being made to Rolawn.

Would be interested to hear how Q lawn compares.

Cheers

Permalink Reply by Tom Aquaflora Landscapes on August 5, 2012 at 20:46

Thanks for the heads up, I am supposed to be picking some up tomorrow. I will now check it thoroughly, Tom.

Permalink Reply by Helen Redwood on August 6, 2012 at 16:22

Please find response from Rolawn as follows:

Rolawn would like to thank the Landscape Juice Network contributors for their feedback on turf quality. We wish to point out that nothing has changed within Rolawn company philosophy which upholds turf quality as one of the key priorities. We take all customer issues seriously especially those concerned with quality, and as a result we investigate each and every one.

To demonstrate our efforts in not just maintaining consistent quality standards but improving on them, Rolawn would like to invite Landscape Juice or any of the members to come and visit our York based turf fields. We have always believed this is the most effective way for customers to see what we put in to producing our turf.

We invite any customer who wishes to arrange a visit or wants us to look into an issue to contact a member of our customer services team on 0845 604 6085 or email info@rolawn.co.uk or via http://www.rolawn.co.uk/contact-us.html

Helen

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