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Hi Craig,
Very modern website I must say! One question I have though...
The payment system, if a customer clicks the £15 maintenance offer do you offer a site visit before they can process the payment? The reason I ask, if you were to go price a job and say you price it at £25 per visit. Would you accept the customers’ request at £15 per visit and lose out on a potential extra £10 per visit? Or are there 'terms and conditions' with this process that I missed?
Regards,
Mark
Hi Mark,
Thanks for taking the time to reply. Thye online payments section is there for current customers only, who pay for the service after it has been carried out. It is possable for anybody ( including you ) to make a payment, if i had a payment come through that i didnt recognise i would email the payer, if it turns out it not a customer with an outstanding balance i would issue a refund via paypal website. This is a simple process just 1 click and all the fees by paypal are also reversed so it costs me nothing.
Craig
Mark Bain said:
Hi Craig,
My comments might seem harsh, but it's honest opinion, and hopefully you'll find it constructive too.
I don't believe your site is ready to go 'live' just yet, lots more work needed on it offline.
For starters:
- Too much flashy flash at the expense of content. Those that know about these things reckon too much flash can irritate visitors, one to ponder perhaps.
- Typos on the contact page.
- The images in the Gallery don't appear to work on the flash site (but do on the HTML site), they render briefly, then disappear. I'm viewing in Chrome.
- Your site gives the option for payment up front, and offers a host of maintenance plans, but nowhere that I can see that explains exactly what you provide for the money, or any guarantee. Suggest you reconsider the 'online payments' option, I think you may frighten people off!
- No standard 'privacy' or 'terms' pages.
Best of luck to you, building your own site ain't easy!!
Craig I had to leave your site after scanning 2 pages as I got a sore head. Sorry.
You beat me too it Dan.
Craig sorry but waaaaaay toooooo animated for our profession, very annoying with the constant flickering and jumping of graphics and words all the time, really off putting to say the least. Your a garden maintenance supplier, your site is just to jazzy. I left after 30 seconds because it was hurting my eyes, sorry.
Thanks for all your comments, not what i expected, but thats why i asked. I have fixed the typo on contact page. I think there was only one you never said what it was. I didnt think the flashes were too over the top, but i must be wrong.
As i mentioned above the payment is for exsisting customers, i am unable to point this out on the site though so its something i need to think about, online payments has proved popular by my customers so i wont be removing it.
I have another web site thats not live at the min, but may consider putting that one back online.
Just out of interest whats the "privicy and terms" that Ian was talking about? is this a legal requirement?
Sorry to join the naysayers but it is a little mental. The spinning phone number in particular is very unusual and the flickering effect when you hover over a catagory is unpleasant.
I like the general layout of the homepage and the navagation bar is well proportined.
My main feedback, and this is just personal taste but the colour scheme is more nightclub than landscaping and having to wait on the landing page loading and then having to enter the site will immediately ward people off.
Then a little detail is the landscape juice logo is in total contrast to your colour scheme and really draws your eye to it which then makes you notice it is incorrectly cropped with text cut off and its positioned badly. Maybe make it smaller and put it somewhere that it doesn;t obscure something behind it.
All the best.
Craig just a little question but why decide to go with a flash website, instead of a standard website ?
Craig I was going to post a comment saying it the way it is but I did not want to reduce a grown man to tears so I have decided to refrain from posting it
Craig
Sorry mate I have to agree with the other guys. To jazzy for our industry. Also no site should have a enter page. Its the first thing to put people off.
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