Replies to This Discussion

Permalink Reply by Geoff Norfolk on November 13, 2010 at 14:03

I might do........ what is it!!!??

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PRO MemberPermalink Reply by Gary RK on November 13, 2010 at 15:30

I looked Act! or Goldmine to use with the business but they are far too costly and complex for me (and I even come from that background....).

Act! looked good and integrates into Sage (?) - so a single customer database ..

I looked at the CRM option that Intuit used to market for QuickBooks, but withdrawn so no good.

At the moment I use a combination of Outlook/QB & QXpress to acheive. Not ideal.

One i'm looking at currently is from WinWeb called ContactCRM. It's online/in the 'cloud' and you pay a monthly rental - 99p a month. ( Again not ideal - reliant on someone else etc etc).

My main gripe is that you end up with mulitple customer databases....

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Permalink Reply by Alex Brown on November 13, 2010 at 17:49

Hi Gary RK -
Act @ £190 for 2011 version is'nt too bad, but not overly adaptable to our trade and has a couple of bugs.
Explored salesforce (Cloud based) monthly payment - is ok. (up to £45 pm)
Am now looking at winweb..............thanks for the pointer.
Alex@BlueSkiesWaterSystems.co.uk

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Permalink Reply by Alex Brown on November 13, 2010 at 17:53

Hi Geoff.
Sounds like you haven't got one, but if you find out that you have, then please let me know.
Best regards
Alex@BlueSkiesWaterSystems.co.uk


Geoff Norfolk said:

I might do........ what is it!!!??

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Permalink Reply by Geoff Norfolk on November 13, 2010 at 20:22

Alex Brown said:

Hi Geoff.
Sounds like you haven't got one, but if you find out that you have, then please let me know.
Best regards
Alex@BlueSkiesWaterSystems.co.uk


Geoff Norfolk said:

I might do........ what is it!!!??

You're right Alex, but there can't just be me that doesn't know what you're talking about lol...... what on earth is it?

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Permalink Reply by John on November 13, 2010 at 22:07

Hi Gary,
Thanks for all your non existant help over the last two years, did you really think that LJN was just a free avertising platform for people like you.
You have to earn your credentials here on LJN, please join the queue behind.............................................

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Permalink Reply by Alex Brown on November 14, 2010 at 8:24

to John www.acegardenservices.co.uk.

Not sure why you are having a rant at Gary after his advise on CRMs, for those who would take the time to find out what a CRM is, his info was helpful.
I asked a simple question and he offered an answer. Is this not what LJN is for?

Oh and CRM is an abbreviation for 'Customer Relations Management'.

Alex@BlueSkiesWaterSystems.co.uk


John www.acegardenservices.co.uk said:

Hi Gary,
Thanks for all your non existant help over the last two years, did you really think that LJN was just a free avertising platform for people like you.
You have to earn your credentials here on LJN, please join the queue behind.............................................

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PRO MemberPermalink Reply by Gary RK on November 14, 2010 at 10:18

John,

what's all this about - totally baffled ?

What have I done to generate such a response - If I have offended you in a previous post - my apologies?

I have never used this site as a free advertising platform...

Back to the thread, for those that don't know - here is a text book description of the subject - CRM:

http://en.wikipedia.org/wiki/Customer_relationship_management




John www.acegardenservices.co.uk said:

Hi Gary,
Thanks for all your non existant help over the last two years, did you really think that LJN was just a free avertising platform for people like you.
You have to earn your credentials here on LJN, please join the queue behind.............................................

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PRO MemberPermalink Reply by Rowly Hill on November 14, 2010 at 10:27

John - have you had a "senior moment"? That's a bit out of character.

I think you may have got names mixed up here as Gary's always ( from what I've seen of his responses) been extremely helpful and from memory has not gone down the self promotion route.

Get nurse to review your medication;-)



Gary RK said:

John,

what's all this about - totally baffled ? What have I done to generate such a response - If I have offended you in a previous post - my apologies?

I have never used this site as a free advertising platform...

Back to the thread, for those that don't know - here is a text book description of the subject - CRM:

http://en.wikipedia.org/wiki/Customer_relationship_management




John www.acegardenservices.co.uk said:

Hi Gary,
Thanks for all your non existant help over the last two years, did you really think that LJN was just a free avertising platform for people like you.
You have to earn your credentials here on LJN, please join the queue behind.............................................

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Permalink Reply by Jacqueline Prout on November 14, 2010 at 10:45

I not used any myself but this was recommended to me by an IT geek http://capsulecrm.com available as a lite free edition or a pay per month subscription for the Pro edition.

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PRO MemberPermalink Reply by Gary RK on November 14, 2010 at 11:09

Stuart,

do you use Act! in a standalone 'mode' or do you also have Sage accounting sw (ie integrated, with one customer database)?

I used to use an old, old version (before Sage bought them) and it wasn't not the easiest system to configure for 'simple use'.

Stuart Marler said:

I use ACT! A brilliant software.

Not everything in life is free and so its worth paying for something that works!

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Permalink Reply by Alex Brown on November 14, 2010 at 11:12

Thanks Jacqueline,
I am looking in to capsulecrm, will report back with details.
Alex@BlueSkiesWaterSystems.co.uk


Jacqueline Prout said:

I not used any myself but this was recommended to me by an IT geek http://capsulecrm.com available as a lite free edition or a pay per month subscription for the Pro edition.

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