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Sound's like they possibly used Roundup not Verdone, you'd better check.
Maybe it was indeed weed'n'feed used, but bear in mind it has been very dry in some areas, so granular treatments would not have been properly "washed-in".
If the lawn's were very bad to start with, or have been aggressively raked, or a dog/bitch was involved, or maybe contained a lot of clover then this may have also affected the treatments.
Post a couple of photos and you'll get some good advice on specific procedures to follow.
I find customers using the granular weed and feed tend to spread it too heavily on about 10% of the lawn before they run out. The small corner they treat then gets absolutely roasted and dies off grass, moss and weeds and all.
Your clients have already shown there lack of knowledge to all things lawncare.
Easiest thing is to tell them to use patch magic. Costs a bomb but will sort the job out rake dead area and put it down as per instructions.
Bespoke Lawncare said:
put some fertiliser--- liquid if possible on those areas, they will grow back as dormant grass is everywhere and eventually will come back aplenty. grass grows sideways not upwards !
like this Mitchel ?
2nd photo sorry.
https://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&s...
http://2.bp.blogspot.com/-0M0aQN_lOKQ/US0rdkfa8xI/AAAAAAAAANg/DPnlh...
Customers are notoriously bad at treating their lawns and often spread granular fertilizer unevenly, either by hand or spreader. Usually the 'dead areas' will grow out after a month or so, providing it has had some rain to dilute the fertilizer - a good hosing down will help. Re-seeding too early is not worth it as - if 'old' grass wont grow, then nor will new seed.
Mitchel ingham said:
Derek Conway said: