Open Association of Landscape Industries
Certain Builders Merchants
Will I return ?
When the chap on the computer has obviously never seen one before, Bye Bye !
The yard is empty and still you have to go looking for someone Bye Bye !!
The person you find has suddenly got to use the forklift to load up their lorry, even when you only need one dumpy bag. Bye Bye !!!
When you can't get into the area to check the dumpy bag contents without assistance, and then can't find anyone. Bye Bye !!!!
Trying to charge too much because it is your first visit, Bye Bye !!!!!
There is not enough space to park the truck, Bye Bye !!!!!!
Load up first, and then haggle and pay, Bye Bye !!!!!!!
Having to communicate with all four behind the counter instead of just the one serving me, Bye Bye !!!!!
Driving off, feeling like you have a hangover Bye Bye !!!!!!!!!!!!
One would think that we are in the middle of a boom time !
Certain builders merchants are great, others just suck.
Anyone else got any pet hates when it comes to collecting materials
Replies to This Discussion
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Permalink Reply by T & S Plants on
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Great post that all suppliers can learn from.
The thing that we hate, and Tina hated when buying for her Garden Design business was the classic "Your plants are over there mate, come in the Office and pay when YOU have loaded up". Sure it's only a £300 order, you obviously don't need it!!!
Good Morning or Hello is a very good start. A free Tea or Coffee for every visitor to our Nursery is an even better start.
Make the customers visit to your site fun and enjoyable.
Have a laugh, joke, listen and learn.
Our customers pay our wages, so understand how there earn their's!!!
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Permalink Reply by ARTNOIRE on -
Why do builders merchants always write on timber in permanent black marker pen, usually in the middle of the timber and always where it will show?
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Permalink Reply by John on -
A simple light/ buzzer system from the office to the yard workers to inform them that someone requires assistance would help.
Do the office workers know what it is like, trying to hunt someone down while dodging the fork lift trucks
and lorries, not knowing whether there is someone available.
A sign telling you exactly how many yard workers are on that day !
And a free shotgun to shoot the first lazy git that you find hiding at the back of the store. lol
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Permalink Reply by John on
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And a visit from Mary Portas to shake up the numpties !!!!!
John www.acegardenservices.co.uk said:
A simple light/ buzzer system from the office to the yard workers to inform them that someone requires assistance would help.
Do the office workers know what it is like, trying to hunt someone down while dodging the fork lift trucks
and lorries, not knowing whether there is someone available.
A sign telling you exactly how many yard workers are on that day !
And a free shotgun to shoot the first lazy git that you find hiding at the back of the store. lol
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A couple of Boxer dogs on site works better than any light or buzzer system.
Bark, bark, slobber, slobber, lick, lick,
There's a Customer in!!!
John www.acegardenservices.co.uk said:A simple light/ buzzer system from the office to the yard workers to inform them that someone requires assistance would help.
Do the office workers know what it is like, trying to hunt someone down while dodging the fork lift trucks
and lorries, not knowing whether there is someone available.
A sign telling you exactly how many yard workers are on that day !
And a free shotgun to shoot the first lazy git that you find hiding at the back of the store. lol
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Permalink Reply by John on
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Not sure why we can't have a LJN card that guarantees the best price and prompt service ????
How about it Phil ?
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PRO MemberPermalink Reply by Gardens4u.co.uk on -
same mate .................... what we have to do to be polite to customers and give attention..
go to the best and cheapest place that are friendly and give you credit
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Get the general impression that your not over-keen on the service Paul?
Paul @ PPCH Services said:Yard staff who are only capable of serving one person at once! Even if you have clearly loaded yourself with just a couple of item and waiting for a ticket this particular breed of cretin is utterly incapable of multi tasking and writing a ticket out even if the customer they are already with is in the middle of protracted rummaging through the lenghts of PST.
The breed of yard staff who walks around in ironed trousers and polo shirt devoid of any dirt and goes to extreme lengths to avoid helping load up.
The forklift driver who's only wish in life seems to either stick a load as farr off the trailer axle as possible or off center even when directed or better still both and twa* the trailer/ van in the process.
The * so and so who when helping load tries to pass off every twisted bit of wood or damaged bag they have in stock and when each is summarily rejected huffs and puffs like a steam train!
The yard staff who specialize in loading cement or plaster sacks onto sharp tools etc on van floor or when loading said cement or any other product will lift no more than one sack or slab etc at a time.
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Pro DesignerPermalink Reply by Jackson's Landscape Design on -
" Anyone else got any pet hates when it comes to collecting materials "
I have....paying for them
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PRO MemberPermalink Reply by Anthony @ JDC Maintenance on -
I bet if you loaded up and promptly drove out the yard, all of a sudden the lazy, dumb ass yard numpty would spring into life, amazingly get his wits about him and be scribbling down your number plate like a man posessed!!!!!!!!!
Luckily i rarely have to go any where near the bloody places!
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Permalink Reply by Charles Langford on -
God the list is endless.
Last Friday I actually went to the trouble of calling the local merchants I use to check they had top soil in stock as when I went on the Thursday they didn't but they were expecting ten tonne in. They told me they had received the delivery. Sent one of my guys to collect a tonne and guesS what by the time we got there less than 10 minutes after my call they had sold out. Now they had sold out because the ten tonne they had ordered in was already pre-purchased and sitting on one of their lorries ready to go out. Excuse my language but what a bunch of f*$!ing retards!
My biggest pet hate is the ability of yardsmen to disapear when you need loading. Not in away can I condone this but my old boss had a policy. If we went to pick up 10 bags of cement and no-one helped us to load it he told us to put 12 bags on the back of the truck!
Most staff that work behind the counters in builders merchants are failed tradesmen or tradesmen that have injured themselves so can no longer work in their trade so have a massive chip on their shoulder to start with. Most yardsman are a breed of their own along with skip drivers - the biggest knobs in the whole wide world as far as I am concerned.
Why can't all merchants operate in the same way. Why in some do you laod and then get a ticket, whilst in others you get a ticket and then load of the worst which is get a ticket, get loaded, and then take the bloody ticket back to the office. Time is money!
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Permalink Reply by Colin@Green Room Gardens on -
going down the pit to collect aggegates,as Ive no radio system I quite often get forgot,get out of the van and remind the weigh bridge, I have waited over half an hour before,it drives me up the wall but prices are good. Also at this particular place I sometimes have to wait while the weigh bridge operator has finished on facebook,This really gets me!
Also near me are 4 merchants I have one account with a certain one who gave me the most expensive price out of all 4,for the same item, They keep asking me why I dont use them!"huph" deep breathes rant over
Charles Langford said:God the list is endless.
Last Friday I actually went to the trouble of calling the local merchants I use to check they had top soil in stock as when I went on the Thursday they didn't but they were expecting ten tonne in. They told me they had received the delivery. Sent one of my guys to collect a tonne and guesS what by the time we got there less than 10 minutes after my call they had sold out. Now they had sold out because the ten tonne they had ordered in was already pre-purchased and sitting on one of their lorries ready to go out. Excuse my language but what a bunch of f*$!ing retards!
My biggest pet hate is the ability of yardsmen to disapear when you need loading. Not in away can I condone this but my old boss had a policy. If we went to pick up 10 bags of cement and no-one helped us to load it he told us to put 12 bags on the back of the truck!
Most staff that work behind the counters in builders merchants are failed tradesmen or tradesmen that have injured themselves so can no longer work in their trade so have a massive chip on their shoulder to start with. Most yardsman are a breed of their own along with skip drivers - the biggest knobs in the whole wide world as far as I am concerned.
Why can't all merchants operate in the same way. Why in some do you laod and then get a ticket, whilst in others you get a ticket and then load of the worst which is get a ticket, get loaded, and then take the bloody ticket back to the office. Time is money!
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